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Frequently Asked Questions

Newsletter

What benefits do I get by subscribing to the newsletter?

By subscribing to our newsletter, you’ll gain exclusive access to offers and discounts, stay up to date with the latest handbag trends, receive personalized style tips, access exclusive content, participate in special contests and events, and get updates on product restocks and availability.

Plus, you’ll enjoy priority customer service. Join today to take advantage of these benefits!

How do I become a VIP member?

To become a VIP member, we invite you to reach a specific level of purchases or engagement with our brand. Once you meet the requirements, you’ll receive an exclusive invitation to join our VIP program, where you’ll enjoy additional benefits such as exclusive discounts, early access to products, and personalized service. We’re excited to have you as our VIP!

Orders, Payments & Shipping

What payment methods do we accept?
  1. Credit and Debit Cards: We accept credit and debit cards from major networks such as Visa, MasterCard, American Express, and more. You can use these options to make secure and convenient purchases.
  2. Mercado Pago: We offer payment through Mercado Pago, a trusted online payment platform that allows you to complete transactions securely using various methods such as credit cards, debit cards, bank transfers, and cash at authorized payment locations.
  3. PayPal: We also accept PayPal, a globally recognized online payment platform. With PayPal, you can shop securely by linking your bank account or credit card, providing an extra layer of protection for your transactions.

These payment options are designed to provide flexibility and convenience when shopping in our online store, ensuring you can choose the method that best suits your preferences and needs.

How do I track my order?
  1. Access the following link: Tracking Link.
  2. Enter the tracking code you received after completing your purchase. Make sure to enter the code correctly to obtain accurate information about your order.
  3. On the tracking page, you will be able to see updated information about the status and location of your order, including details such as the shipping date, shipping progress, and the estimated delivery date.

If you have any additional questions or experience any issues with tracking your order, please don’t hesitate to contact us for further assistance. We’re here to help you stay close to your purchase and ensure a satisfying shopping experience!

What are the delivery costs?

Domestic Shipping: Our courier service offers flexible shipping options within the country. The cost varies depending on the option you choose. For standard shipping, the price is $120 MXN, with a delivery time of 1 to 10 business days. If you’re looking for faster delivery, our express shipping option is available for $250 MXN, ensuring delivery in 1 to 3 business days.

International Shipping: For international shipments, the cost will vary depending on your postal code and destination location. Contact us to receive a specific quote for your international shipment, and we will provide detailed information about the corresponding costs and delivery times.

Returns

How do I return an item?

For detailed information about our return policies, we invite you to contact our customer service team. Our trained staff will be happy to provide all the information you need and assist you with any questions or concerns you may have. We are here to ensure you have a satisfying shopping experience and are fully informed about our return policies. Don’t hesitate to reach out to us at any time!

Entrega nacional estimada de 2 a 4 días hábiles. Envíos internacionales disponibles. Envoltorios para regalo de cortesía.

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